Privacy & Cookie Policy

1. Who we are

This website is run by Unique Lofts Ltd, a company registered in England and Wales with company number 10457686. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or how we use your information, please contact us:

• Email: info@uniquelofts.co.uk
• Phone: 020 8088 0329

2. The information we collect

When you use our enquiry form, we collect your name, phone number, email address, your town or postcode, the service you are interested in and any details you choose to give us about your project.

When you call, email or message us on WhatsApp, we collect the information you give us, such as your contact details, details about your property and any photos you send.

When you visit the website, we use cookies that are needed for the site to work. If you allow it, we also use analytics cookies that tell us how visitors use the site. See section 9 for more about cookies.

3. How we use your information

• To reply to your enquiry and talk through your plans.
• To arrange a visit to your property and prepare a quotation.
• If you go ahead with a project, to design, plan and carry out the work, including preparing drawings and structural calculations, making any planning application and managing building regulations.
• To keep records we need for legal, insurance and accounting purposes.
• To understand how people use our website so we can improve it, but only if you have accepted analytics cookies.

We do not use your information for automated decision making, and we will not add you to a marketing mailing list without your permission.

4. Our lawful basis for using your information

• Taking steps before a contract: when you ask us for a quotation.
• Contract: when we carry out work for you.
• Legitimate interests: to reply to general enquiries and to run our business.
• Legal obligation: where we must keep records by law.
• Consent: for analytics cookies. You can withdraw your consent at any time.

5. Who we share your information with

We never sell your personal information. We only share it where we need to, for example:

• With your local council, when we make a planning application or deal with building control for your project.
• With companies that help us run our website and business, such as our website hosting and support providers and our email provider. They may only use your information to provide their services to us.
• Where we are required to by law.

If you message us on WhatsApp, your conversation is also handled by WhatsApp under its own privacy policy.

6. How long we keep your information

We keep your information only for as long as we need it. If you make an enquiry that does not go ahead, we keep your details only for as long as we need them to deal with your enquiry. If you become a customer, we keep project records for as long as we need to for legal, insurance and accounting reasons.

7. How we keep your information safe

Our website uses a secure (SSL) connection, and access to the information you send us is limited to the people who need it to deal with your enquiry or project.

8. Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to limit how we use your information, or object to us using it
• ask us to transfer your information to another organisation
• withdraw your consent at any time, where we rely on consent

To make a request, email info@uniquelofts.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies

Cookies are small files saved on your device when you visit a website. When you first visit our site, a banner asks which cookies you are happy for us to use.

Cookies we use

• Necessary cookies keep the website working and secure, and remember your cookie choices. These are always on.
• Analytics cookies come from Google Analytics and help us understand how many people visit the site and which pages they look at. We only use these if you accept them. Google’s own privacy policy explains how it handles this information.

Content from other websites

Some pages show content from other services, such as Google Maps and our Google reviews. These services may set their own cookies. Google Maps is only shown once you have accepted cookies.

Changing your cookie choices

You can change your mind at any time by clicking the cookie icon at the bottom of any page. You can also block or delete cookies in your browser settings, although parts of the website may not work properly if you do.

10. Links to other websites

Our website links to other websites, such as Checkatrade, Instagram and Google. We are not responsible for how those websites use your information, so please read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: November 2026